Have a question? Don’t see what you need? Call toll-free: 800-258-1302 from 8:00 AM to 5:30 PM EST, Monday through Friday.
Our bid professionals are happy to provide you with the best value for large volume purchases or special projects. Please contact our Bids and Quotes Department at 800-554-7632 or fax to 800-675-1775.
Standard delivery is UPS Ground or equivalent. Overnight, second-day, and other shipping methods are available at an additional cost. Please ask your customer service representative for details.
An additional charge applies to shipments of living materials. Items marked with an asterisk (*) include Living Material Cards. Please allow 3–4 weeks after you send in your card for delivery of living materials. Inclement weather may delay your shipment of living materials to ensure you receive quality product. Living materials are not returnable. Currently we cannot ship living materials to Alaska, Hawaii, Canada, or International countries.
Additional Shipping Charges for Live Items:
Please call customer service within 10 days of delivery to report damaged shipments. All carriers reserve the right to inspect damaged shipments. We suggest that visibly damaged shipments be refused at the time of delivery.
Please include credit card name, number, expiration date and authorized signature.
Please include shipping charges for your total order and any additional charges noted above, and include appropriate sales tax or provide your tax exempt number.
We want you to be 100% satisfied. If for any reason you are unhappy with the products you have just received, please call 1-800-258-1302 within 10 days to report damages and up to 30 days to obtain a Return Authorization RA number for products in their original packing and in sellable condition. Product returned without authorization, additional items not part of the original authorization, or products arriving in an unsellable condition will not be eligible for credit and product will not be shipped back to the customer. Please note Custom orders are made to your specifications and may not be returned.